FREQUENTLY ASKED POST-WALK QUESTIONS
Q: Can I still turn in donations?
A:
Yes! You can continue to receive online
donations on your personal fundraising Web page until Friday, June 4, 2010.
You can also mail checks, money orders, and matching gift forms to the
AIDS Walk office all year round, but the deadline to collect donations to
qualify for Fundraising Incentive Awards or to be credited to your team’s total
is Friday, June 4.
Donations can be mailed to*:
Old
Chelsea Station
AIDS Walk New York
P.O. Box 10
New York, NY 10113-0010
*Please be sure to clearly indicate the name of the walker who
should receive credit for the donations you mail.
Q: I never picked up my Fundraising
Incentive Awards on the day of the AIDS Walk. How can I get them?
A:
The deadline to turn in funds to qualify for Incentive Awards is Friday, June 4.
In order to save money on postage, we encourage you to visit the AIDS Walk office to pick
up your awards after July 4, between the hours of 10:00 a.m. and 5:00 p.m. The AIDS Walk
Q: I was not able to come to the Walk. Can I still turn in donations and
collect Fundraising Incentive Awards?
A: Absolutely, all donations
can be sent to:
Old Chelsea Station
AIDS Walk
You can also donate online at aidswalk.net.
Please see
above information regarding collecting Fundraising Incentive
Awards.
Q: Some of my donors sent in
donations directly to the AIDS Walk Office. Can I get a list of people who sent
checks in to sponsor me?
A: We encourage you to ask your donors to send checks to you, so that you can record the
donations on your Sponsor Form. You
will then send donations to the AIDS Walk office yourself, clearly marked with
your name so they can be credited to your fundraising total. However, if checks
are sent directly to the AIDS Walk office to sponsor you, we do keep a record of
the name of the donor, the dollar amount, and date the donation was received.
Please call us to request that information.
Q: When will the website be updated with the donations I
turned in on the day of the AIDS Walk?
A: While credit card
donations made through the website will automatically appear on a walker’s
personal Web page, we will not update the website with offline (check, cash, and
matching gift forms) donations. Walkers can update their fundraising Web pages
by logging in and choosing the “Enter Offline Donations” option in the upper
right-hand side of the screen. Simply follow the prompts to enter the
information for each cash or check donation received. If you are a Team Leader
you will be receiving an interim Team Roster via e-mail near the beginning of June which will
list all Team Members and their fundraising totals, both off-line (checks, cash,
and matching gift forms) and credit card donations.
Q: I sponsored a walker online and it is not showing up on
their page. What happened?
A: If the donation has cleared from your
credit card then you may have made the donation under the General Donation Fund.
Check your confirmation e-mail; under your contribution you will see either the
name of the walker that you attempted to sponsor or just “AIDS Walk
Q: The total I see for myself or my
Team Members on the Team Roster I received in the e-mail is not correct. What
happened?
A: See above regarding credit card donations accidentally
made as a general donation. Another
reason for the discrepancy may be that sometimes when a donor sends in a check
to the AIDS Walk
Q:
When will final team totals and the 2011 Gold Team list be announced?
A: Gold Teams
are the top 20 fundraising teams. The deadline to turn in money to be
counted toward your team total and individual totals is Friday, June 4 at 5:00
p.m. Final team totals and the 2011
Gold Teams list will be announced in July.
Q: How can I get my donors receipts?
A: Gay Men’s Health Crisis (GHMC) will
automatically send a receipt for any check that is $250 or more. You can use
your cancelled check or your credit card confirmation e-mail as a receipt as
well. If one of your donors would like a receipt for a cash donation, or a check
donation under $250, please call our office at (212) 807- WALK (9255) and ask
for Anastacio Alaniz. He will mail your donor a receipt.
Q: Where can I buy more of those delicious snacks and
beverages that I tried at the AIDS Walk?
A: Click here to view our 2010 In-Kind
Sponsors
and get more information on the products that
these companies generously donated to the AIDS Walk.
Q: How can my company become a sponsor or donate products
to AIDS Walk 2011?
A: Click here to read more
about joining our family of corporate sponsors. You may also contact our AIDS Walk
Sponsorship Director, Brent Colby, for more information: brentc@aidswalk.net
Q: I did not receive my certificate of completion at the
AIDS Walk. Can it be sent to me?
A: For walkers that did not
receive a certificate of completion, please call the AIDS Walk office at (212)
807- WALK (9255) and ask for one to be sent to you. We can send only one per
walker.
Q: How can I get my community
service paperwork signed for the hours I volunteered at the AIDS Walk?
A:
Call the AIDS Walk office at (212) 807- WALK (9255) and tell us which
volunteer shift you completed. Once we verify your participation, we can send a
letter confirming your community service.
Q: When can I register for AIDS Walk 2011?
A:
Our website will be ready for team and individual registrations in
December 2010.
Q: When do volunteer
opportunities begin for AIDS Walk 2011?
A: We will have regular
in-office volunteer opportunities starting in February 2011. Please call our
office at (212) 807- WALK (9255) for more information.
FREQUENTLY ASKED QUESTIONS
General
Information
Q:
WHERE DOES THE MONEY GO?
A: The money raised
by AIDS Walk New York supports the services provided by GMHC and other AIDS service organizations in the
tri-state area.
Q:
WHAT IS A TEAM?
A: Teams are comprised of walkers representing
a variety of companies, schools, churches, or organizations in the New York
Area. There are also many friends and family teams that participate, some
of whom walk in memory of those they have lost. Teams can range in size
from two to more than 1,000 walkers.
Q:
WHAT IS THE STAR WALKERS CLUB?
A: The Star Walkers Club is made up of walkers who
set a goal of raising $1,000 or more for AIDS Walk
Donations
Q: TO
WHOM SHOULD DONATION CHECKS BE MADE OUT TO?
A: Please make
checks payable to AIDS Walk
Q:
WHERE DO I MAIL DONATIONS?
A: AIDS Walk New
York, Old Chelsea Station, PO Box 10, New York, NY 10113-0010. *PLEASE
clearly include the name of whom you are sponsoring on the check or on a
separate piece of paper; otherwise, your donation could be credited as a general
donation.
Q: I
HAVE SEEN PEOPLE FUNDRAISING FOR AIDS WALK
A: No. We strongly
discourage our participants from collecting donations in public spaces such as
street corners, public transportation, street festivals, and door-to-door to
businesses. We advise you not to give donations (cash, checks, or credit
card information) to someone you do not know who is soliciting for donations in
these settings. Please contact the AIDS Walk
Registration
Q: HOW
DO I REGISTER FOR AIDS WALK NEW YORK 2010 ONLINE?
A: Click on Register to Walk and complete the
form. You will be guided through the registration process. Once your
transaction is complete, you will receive a confirmation e-mail from awnyinfo@aidswalk.net. This e-mail will contain your
username and password that you have selected. If you register by phone, mail, or
fax and provide us with an e-mail address, you will receive a system generated
username and password via e-mail. Please use this to access your personal
fundraising Web page. Once logged in you can create your own username and
password, as well as design your page.
Q: IS
THERE A MINIMUM AMOUNT I SHOULD RAISE FOR AIDS WALK
A: AIDS Walk
Q:
SHOULD WALKERS USE THEIR HOME OR WORK ADDRESS TO REGISTER?
A: All walkers
should register using their home address. If you must use your office address,
make sure you put your company name as often times the Post Office will return
mail sent to an individual at a business address. Providing more than one
address will result in a duplicate registration.
Fundraising
Q:
WHAT SHOULD I DO TO START RAISING FUNDS FOR AIDS WALK
A: A few simple
suggestions to get started with your fundraising can be found below. For
more fundraising ideas contact the AIDS Walk New York office at (212) 807-WALK
(9255) and visit our Fundraising Tips & Tools page.
Set up your Team or Individual
Fundraising Web page. Then send out an e-mail to
friends, family members, and co-workers. Each e-mail sent from your Web
page contains a link to sponsor you online with a credit card. Click here to learn
more.
Matching Gift Programs. Many
corporate organizations have corporate giving programs that match the
contributions their employees give to a charitable organization. By
utilizing the Matching Gift Programs of your employer or your family and
friends' employers, you can quickly double or triple your fundraising
dollars.
Host a
Fundraising Party. Ask a local bar or restaurant to donate their space
for a happy hour or fundraising dinner party. Charge a flat admission or
suggest a donation. Plan a raffle, contest, or drink special to make the
night exciting! For more fundraising event ideas, click
here.
Awards, Premiums, and Incentives! Give
your Team Members an incentive to sign up, raise money, and walk. Ask a
local merchant to contribute to your team by providing an incentive prize
or two. Award the Team Member who raises the most money for AIDS Walk
Q:
WHAT ARE MATCHING GIFT PROGRAMS?
A: Matching Gift Programs are established by
many companies with the intention of supporting nonprofit organizations by
"matching" contributions made by their employees. Ask your Human Resources
representative about your employer's corporate giving policies and whether they
have a Matching Gift Program.
Q: HOW
ELSE CAN I SUPPORT AIDS WALK
A: There are many
opportunities for your team to get involved in AIDS Walk
Website
and Online Fundraising
Q: I
FORGOT MY USERNAME AND PASSWORD. HOW CAN I FIND OUT WHAT THEY
ARE?
A: Remember that
your username and password are case-sensitive. Click on the "Forgot your Username and/or Password" link
and enter your e-mail address. You will receive an e-mail with your username and
a link to reset your password from
customersupport@kintera.com. You will need to click on
this link to update your password.
Q: HOW DO I
OBTAIN OR RESET MY HQ PASSWORD?
A: If you need to obtain your password or
reset it, CLICK HERE and enter either your email address or username. If
you do not have this information, please email us at awnyinfo@aidswalk.net for further assistance.
Q:
WHAT IS KINTERA?
A: Kintera is an
online service provider offering Internet fundraising solutions to charitable
organizations. Through the website you can register for the event, collect
donations from family and friends, and more.
Q: WHY
IS THERE A $25 MINIMUM FOR ALL ONLINE CREDIT CARD
DONATIONS?
A: Due to credit
card processing fees that we are charged by each credit card company, we are
forced to have a minimum transaction amount for online credit card
transactions. If you wish to use your credit card for less than $25,
simply fill out your credit card information on the bottom of your Sponsor Form
in the credit card section. The Sponsor Form will be available to download
in mid-March. Click here to download a Sponsor Form. If a
sponsor wants to donate less than $25, have a few people combine their
donations, and have one person deposit those donations into their bank account,
and use his or her credit card to donate online. That way, it will be
possible to list everyone's name on the Web page. If that is not
possible, checks and money orders in any amount are always greatly
appreciated! You can mail those to us, and make sure that the walker's
name is on the check, so we know who gets the credit. Everything helps, so
don't let the credit card minimum discourage you.
Q: HOW
CAN FRIENDS AND FAMILY FIND MY INDIVIDUAL FUNDRAISING WEB PAGE TO MAKE A
DONATION?
A: When you send an
e-mail from "My HQ", the link to your individual fundraising Web page will
automatically be included in the bottom of the e-mail. Also, on the home
page of the website, friends and family can locate a participant by clicking on
the "Sponsor A Walker" link. By typing in
the name of the participant, they will be directed to the participant's
individual fundraising Web page.
Q: WHY
IS THE "SPONSOR A WALKER" SEARCH
NOT FINDING A PARTICIPANT THAT I KNOW HAS REGISTERED?
A: While they are
not case sensitive, you must type in the exact spelling of the first or last
name of the person you're looking for. If you continue to have a problem
locating a participant that you are sure has registered, please contact us at awnyinfo@aidswalk.net or call (212) 807-WALK
(9255).
Q: HOW CAN I SEE
WHO HAS DONATED TO ME?
A: Go to the My Fundraising HQ link on the site.
Enter your username and password.
Click here if you do not know your login information to get
started. You can then view your donation report to see who has
donated to you, and the amounts they have donated by clicking on the Reports Tab
at the top of the Web page.
Q: WHY AREN'T THE CASH AND CHECK
CONTRIBUTIONS I'VE RAISED SHOWING UP ON MY PERSONAL FUNDRAISING WEB
PAGE?
A: While credit card donations made through the website will
automatically appear on a walker’s personal Web page, AIDS Walk simply doesn’t
have the staff available to update each individual Web page with every check and
cash contribution received. Walkers can update their fundraising Web pages
by logging in and choosing the “Enter Offline Donations” option in the upper
right-hand side of the screen. Click here for instructions on how to post cash and check
donations to reflect on your Fundraising Web
page.
Q: ALL OF MY DONORS ARE NOT SHOWING UP ON
THE SCROLL MECHANISM. WHY?
A: As your donors make a contribution, they
have the option of whether or not they want to appear in the recognition
scroll.
Q: IS MY
INFORMATION SECURE?
A: Yes.
Kintera has made every effort to protect your information. We use
industry-standard SSL encryption techniques to make sure that your credit card
information, passwords, and personal information travel securely over the
Internet. We have also installed an encryption engine on our database
server so that your data is securely stored.
Q: WILL KINTERA
PUT MY NAME ON VARIOUS MAILING LISTS?
A: Kintera, Inc.
collects and maintains only personal information that is voluntarily submitted
to us. We will only share personally identifiable information with a third party
if and when the individual submitting this information has permitted us to do
so, or if we are required to do so by law. For more information, please
read our Privacy Policy. AIDS Walk
Q: WHAT ARE THE SYSTEM REQUIREMENTS
FOR MAKING AN ONLINE DONATION?
A: For best donation transaction
navigation, we recommend using Internet Explorer. You can download the
latest version by following this
link.
Q: WHY AREN'T DROP-DOWN MENUS AND OTHER ELEMENTS
OF THE WEBSITE WORKING PROPERLY FOR ME?
A: If you use Microsoft
Internet Explorer, you can download the latest version of Internet Explorer 7 here for the best
browsing experience on our site.
Q: WHAT IS UNIQUE ABOUT THIS
WEBSITE?
A: This website is unique because it offers the capability for
individuals to not only register for the event, but also to collect donations
from their friends and family through a much more efficient mechanism.
AIDS Walk New York staff and event participants can track the progress of
donation collections by viewing secured online reports.
Team
Questions
Q: WHAT ARE A TEAM
LEADER'S RESPONSIBILITIES?
A: A Team Leader's
role is to recruit, inspire, and motivate people to register as well as raise
funds. In order to promote team participation, a Team Leader's first task
is to distribute materials to all potential walkers as quickly as possible.
After walkers begin to register, following up is the key to fundraising success.
Click here to download a Team Leader Kit for more
information.
Q:
WHAT ARE GOLD TEAMS?
A: Gold Teams are the top 20 fundraising teams,
announced annually. Last year, this elite group collectively raised nearly
one quarter of the event total. In recognition of their outstanding
efforts, Gold Teams meet in Rumsey Playfield on the day of the AIDS Walk and
have a separate Sign-In Area, as well as a team photo taken on the day of the
event.
Q: WHAT IS A TEAM
MEETING STATION?
A: A Team Meeting
Station is a designated area for Team Members to meet up on the day of AIDS Walk
Q: HOW
DO I GET AN UPDATED TEAM ROSTER?
A: Team Rosters are
always available on your Team Web page. Click here to see the list of 2010
Registered Teams. Click on your Team name to view your team's Web page and see
the list of people currently registered on your team. You can also view this
list from your Fundraising HQ – click here to learn how. You may also call
your Team Coordinator to request a Team Roster.
Q: HOW
CAN I PROMOTE AIDS WALK
A: We suggest doing
one or all of the following:
·
Check out our Spread the Word Web page and click here to
download and print additional
tools.
·
Set up your Team
Web page and send out an e-mail to recruit Team Members. Remember, anyone
can join your team.
·
Ask family and
friends, or invite vendors, clients, and customers to raise money and walk with
your Team.
·
Put up the
cardboard display stands and posters (provided by AIDS Walk) in cafeterias, near
elevators, on community bulletin boards, etc. Click here to learn how to request promotional materials
for your team.
·
Form an AIDS Walk
New York committee. Encourage some co-workers to become Co-Leaders.
Ask senior management to write an appeal to all employees urging them to
register.
·
Hold an AIDS
Awareness Day with a kick-off luncheon or brunch. Sign up Team Members at
a registration table. An AIDS Walk representative can attend your event and help
make it a success! Click here for tabling
tips.
Q: IF
SOMEONE REGISTERED FOR THE AIDS WALK AS AN INDIVIDUAL, CAN THEY STILL JOIN A
TEAM?
A: Pre-registered
walkers can still be part of your team. Simply call the AIDS Walk office
at (212) 807-WALK (9255) with the walker's name, address, phone number,
and e-mail address (if available) and ask to have them transferred onto your
team.
Q:
WHAT IF SOMEONE WANTS TO JOIN A TEAM AFTER THE DEADLINE?
A: Walkers may still
become part of a team after the pre-registration deadline of Wednesday, May
5. However, if you qualified for a Team Meeting Station, they will not
appear on the Team Roster you will find at your assigned table on the day of the
AIDS Walk. Walkers may transfer to a team using the Team Transfer Sheets at the
Team Meeting Station or at the Team Information Booth on the day of the AIDS
Walk, Sunday, May 16. Write their name, address, phone number, and e-mail
address in the appropriate fields on the Team Transfer Form and leave it with an
AIDS Walk representative at Team Information. You can also call the AIDS Walk
office at (212) 807-WALK (9255) to notify us of any additional people that need
to be listed on your team. In the weeks following the AIDS Walk, Team Rosters
will be updated with new walker names and contributions. A final list will be
e-mailed to all Team Leaders in June.
Event Information
Q: HOW
LONG IS AIDS WALK
A: It is 10
kilometers (6.2 miles) and takes roughly two to three hours to
complete.
Q:
WHAT IS THE SCHEDULE FOR THE DAY OF AIDS WALK
A:
8:30
a.m. - Sign-In Opens
9:00
a.m. - Aerobic Warmup
9:15
a.m. - Opening Ceremony Begins
10:00 a.m.
- AIDS Walk